Why Choose a Locally Owned Restoration Company?

8/8/2023 (Permalink)

When your home or business is damaged by fire, water, or a storm, it's important to choose a restoration company you can trust.

When your home or business is damaged by fire, water, or a storm, it's important to choose a restoration company you can trust. A locally owned restoration company like SERVPRO of Henry and Randolph Counties can provide you with several advantages.

Personalized service. When you work with SERVPRO® of Henry and Randolph Counties, you'll be working with a team of people who are familiar with your community and your needs. They will take the time to understand your situation and customize services to your specific needs.

Quicker response time. Your SERVPRO is Faster to any size disaster™. We can send a team to your property right away, which can help to minimize the damage from water, fire, or a storm.

Better understanding of local building codes. We are familiar with the local building codes and permitting process. This means we can help you to get your property back to its preloss condition in a way that complies with the law.

More invested in the community. We care about this community and give back through charitable donations and volunteer work. When you work with SERVPRO, you are supporting a business that cares about where you live. It’s a choice you can feel good about.

If you're ever faced with water, fire, or storm damage, don't hesitate to contact SERVPRO of Henry and Randolph Counties. They'll be able to help you make it "Like it never even happened" as quickly as possible.

Get to Know Your SERVPRO Team

8/16/2022 (Permalink)

Get to know SERVPRO of Henry and Randolph Counties. They are there for all your cleanup and restoration needs.

The team at SERVPRO of Henry and Randolph Counties is here to assist you in any fire and water restoration project. The team is continually training and achieving certifications from the Institute of Inspection Cleaning and Restoration (IICRC) and training. Aside from continual learning and working tirelessly to serve their customers, they strive to be involved within the community. Get to know the team that is there for all your cleanup and restoration needs.

Let’s introduce you to your SERVPRO team, beginning with John.

• John Mantor is the co-owner of SERVPRO of Henry and Randolph Counties. He opened the business in March of 2009 with his wife and co-owner Delmy. John studied at Anderson University, graduating with a Bachelors in Liberal Arts.
• Raymond Dickey is the Operations Manager with over 10 years of experience. He spent 10 years in the U.S. Navy.
• Amber Cook is a Content Specialist in Production. She has three years of experience.
• Justin Brown is the Mitigation Manager and has been with this team since July 2016. He served in the U.S. Army for four years after high school.
• Holli Poe is a Lead, Technician, and Content Specialist in Production. She has been with the team since March of 2019.
• Tony Bell is the Repairs Manager with six years of being on the team.

Now introducing the newer members to the SERVPRO of Henry and Randolph Counties team.

• Billy Cross is the Office Administrator. While being new to this team, he has worked in previous positions that will better assist him in this new job.
• Derek Ivey is a Production Technician.
• Gib Hoover works in Sales and Marketing for SERVPRO of Henry and Randolph Counties.

Many members of the SERVPRO of Henry and Randolph Counties team are involved with organizations throughout the community. These organizations include the Breakfast Optimist Club, Secret Families, youth sports leagues as volunteers and coaches, Chamber of Commerce, the Salvation Army, and other various community events.

Members of the team boast a variety of certifications including Water Damage Restoration Technicians, Applied Structural Drying, Fire & Smoke Restoration, Master Fire & Smoke Restorer, Master Textile Cleaner, and Master Water Restorer certifications under the IICRC. In addition, some are also certified as forklift operators and in CPR.

The employees at SERVPRO of Henry and Randolph Counties do their best to keep their community thriving and maintain their certifications. For more information about SERVPRO and their services, call 765-575-8654 or email SERVPRO.henry@gmail.com.

SERVPRO Chooses You

6/29/2022 (Permalink)

SERVPRO team members strive every day to become better individuals by putting you first.

SERVPRO of Henry and Randolph Counties is dedicated to serving in more ways than fire and water restoration. Going out into the neighborhood and becoming involved within the community is of top priority for SERVPRO team members. They strive every day to become better individuals by putting you first.

To continue their involvement within Henry and Randolph Counties, here are just a few of the activities and organizations their team members have participated in:

• Optimist Club - A club where projects are organized to raise money for the youth in the community.
• Youth sports leagues - Whether it is Babe Ruth baseball or football, multiple SERVPRO members are coaches for local teams.
• God’s Grain Bin - An opportunity to distribute food to people in need.
• Henry County YMCA - Team members of SERVPRO clean and sanitize the local YMCA facilities.

With SERVPRO of Henry and Randolph Counties, they are here to help you. Walking alongside you improves their team, and they are here to serve their community! For more information about SERVPRO and their services, call (765) 575-8654.  

A Company Dedicated to Listening

4/25/2022 (Permalink)

As a company dedicated to serving their clients, SERVPRO of Henry and Randolph Counties is always eager to listen to their customers.

As a company dedicated to serving their clients, SERVPRO of Henry and Randolph Counties is always eager to listen to their customers. Whether you want to share about a job well done, or would like to make a suggestion about how they can improve, customer reviews are taken to heart, valued, and appreciated.

Below are just a few of the recent reviews the team at SERVPRO of Henry and Randolph Counties have received.

“Absolutely professional staff, from the wonderful person who answers the phone, to the estimators, skilled tradesman doing the repairs and the management. Would highly recommend to anyone in need of their services.” – D.F.

“Holli Poe did an absolutely fantastic job. She exceeded all of my expectations! Because of Holli Poe I will definitely recommend her and SERVPRO to other people.”

“Best service around! Highly recommended, very friendly and amazing staff and owner that will get to you quickly!” –L.S.

“SERVPRO of Henry and Randolph Counties are a top-notch restoration company. We value being able to work for and with them as a subcontractor. Their entire staff is always courteous, professional and provide excellent customer service.” – E.P.

If you were a recent customer and would like to leave a review or suggestion, SERVPRO of Henry and Randolph Counties would love to hear from you!

Trust the Team Who Trains For You

3/9/2022 (Permalink)

In order to be the best they can, SERVPRO of Henry and Randolph counties makes education and training a top priority.

In order to be the best they can, in the industry they serve, SERVPRO of Henry and Randolph counties makes education and training a top priority for their team.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries, and the team at SERVPRO of Henry and Randolph Counties study and maintain these standards without exception. In addition to this, employees complete individual certification training in a variety of areas such as crew training, fire restoration, water restoration, and carpet and upholstery cleaning. They are also encouraged to take part in web-based training and participate in continuing education.

It is because of these high standards that SERVPRO is able to mitigate emergency situations so well and continue leaving their clients happy and satisfied.

A recent review from one appreciative customer stated:

“Not only were SERVPROs prompt to get our needs handled, they were very personable and professional. They are excellent about communicating throughout the entire process!! Not only is their work excellent quality, they even clean up after. They understand how hard it is to be put out in your own home and make it as easy as possible (our kitchen has a mess of hot water damage and mold). They were even very welcoming to our 4 Great Danes who think everybody comes to visit them!! Scooby cried for 20 min after they left!! Thank you so very much!”

If you find that you are in a situation where you need fire, water, or mold remediation, trust the team that makes learning and training a priority.  SERVPRO of Henry and Randolph Counties has 24/7 emergency services and will be sure to leave you satisfied with a job well done.

Why Choose SERVPRO

2/22/2022 (Permalink)

The team at SERVPRO of Henry and Randolph Counties is ready to show you why they are the business you should choose today!

What are the things that matter the most to you when it comes to finding a reputable company to work within your home?

-Do you value a small, locally-owned business where communication is made easy and you know the person you’re speaking with?

-Or are you looking for a larger company with a national network and a vast amount of resources?

-Maybe what matters the most to you are positive referrals and reviews from past clients who have been left happy and satisfied with a job well done?

-Do you appreciate a community-minded company that volunteers their time and energy to give?

-Or is it availability and customer service that you find to be the most important?

In a world where businesses are often plentiful and similar, it’s important to choose someone who sets their work apart from the others, and ensures a unique customer experience for their clients.

If you answered yes to any or all of the above questions, SERVPRO of Henry & Randolph Counties is the business for you.

As a locally owned business, with a national network, 24/7 emergency services, a wealth of happy clients, a community service mindset, and the ability to be “faster to any disaster,” the team at SERVPRO of Henry and Randolph Counties is ready to show you why they are the business you should choose today!

SERVPRO Aims for Great Customer Service

12/20/2021 (Permalink)

As a team, SERVPRO takes pride in working with our customers.

SERVPRO of Henry and Randolph Counties puts customer service as a high priority. Not only does our team work to make a disaster, “Like it never even happened,” but they also want the customer to feel valued.

Recently, the SERVPRO team worked on a possible mold situation. SERVPRO provided a mold inspection and then performed mold removal services for the customer.

This review was left from the customer: “Ray was very informative and very accessible. They even lowered my bill because the scan did not match the square footage. Not many companies would do that these days. Very professional. 100% would recommend this company. I also love the fact they are local.”

As a team, SERVPRO takes pride in working with their customers to solve the problem they have and leave them with a lasting impression. The mold removal service performed at this client’s home did just that.

Should you find yourself with a disaster in your home, reach out to SERVPRO of Henry and Randolph Counties. SERVPRO offers 24/7 emergency services and will make your home a priority!

SERVPRO Celebrates Military Veteran Employees

11/10/2021 (Permalink)

Currently, SERVPRO has three team members who are active or retired from a branch of the US Military. Thank you for your service!

SERVPRO of Henry and Randolph Counties is proud to not only have a team of expert-trained professionals, but also a team that includes military personnel. Currently, SERVPRO has three team members who are active or retired from a branch of the US Military.

Stephania Cross, office manager, served in the US Army from 2001-2008. She was stationed at Fort Wainwright, AK and Fort Lewis, WA. During her time in the army, she was able to travel, make many close friends, and try many new experiences. 

Raymond Dickey, operations manager, served in the US Navy from 1989-1999. Ray was an E-6, BM1 and was stationed at Charleston, SC and Norfolk, VA. While being enlisted, Ray was able to port many times in La Madelina, Italy, and venture around Sicily.

Justin Brown, crew chief of production, served in the US Army from 2013-2016 as a 19K and currently serves in the Army National Guard. His position with the National Guard is an E-6 Staff Sergeant. Justin has earned several awards, was featured on TV, has had the opportunity to travel, and made many new friends.

We are proud to work alongside these brave men and women each day. Thank you Stephania, Ray, and Justin for your service!

Local Businesses Utilize SERVPRO Services

8/17/2021 (Permalink)

SERVPRO of Henry and Randolph Counties wants to help our business neighbors in any way that we can.

Many local businesses in Henry and Randolph Counties have utilized SERVPRO’s services to help them conduct business with peace of mind. SERVPRO of Henry and Randolph Counties takes pride in being able to help small businesses in the community whether it be for disaster restoration services, sanitation services, or just office deep cleaning.

Action Staffing is a full-service staffing agency located in New Castle, Indiana, and has been working with SERVPRO of Henry and Randolph Counties for three years. The employees at Action Staffing appreciate that they can refer SERVPRO to the employers they work with and can guarantee they will receive top-notch service.

Mark Cronk, a team member with Café Royal, appreciates all the work SERVPRO of Henry and Randolph Counties does for their business and for his friends.

Mark said, “SERVPRO is a good business. I have some very good friends I recommended SERVPRO to and they don’t have enough words to say how great of a job the team did at their homes.”

WholeHeart Communications reached out to SERVPRO of Henry and Randolph Counties for an Emergency Readiness Profile (ERP). The ERP provides employees with direct instructions of what to do in case of emergency. The profile includes fire escape routes, water turnoff valve location, and other vital pieces of information. The team at WholeHeart Communications feels ready for any type of emergency because their ERP tells them exactly what to do.

SERVPRO of Henry and Randolph Counties wants to help our neighbors in any way that we can. If you find fall victim to a disaster, need help sanitizing your work area, or want an ERP created for your business- give the team at SERVPRO a call! 765-575-8654

SERVPRO Follows Core Values to Provide Great Service

6/30/2021 (Permalink)

To ensure each SERVPRO employee understands the company standard, the team follows a list of core values.

SERVPRO of Henry and Randolph Counties takes pride in the work and service they provide for their customers and community. To ensure each SERVPRO employee understands the company standard, the team follows a list of core values. Those values include Be the Brand, Company Growth, Quality Work, Wow the Customer, and Team & Community.

To Be the Brand, team members are expected to be honorable and earn the customer’s trust. By earning their trust, customers will feel more confident in SERVPRO when disaster strikes in their home.

Company Growth is done by setting and achieving goals, diversifying services, and taking initiative. SERVPRO trains team members to be the best in their field, providing services you can have confidence in.

Quality Work and Wowing the Customer go together with one another. SERVPRO of Henry and Randolph Counties treats customers like royalty and provide second to none restoration and cleaning services. The team strives for perfection to keep customers happy and exceed expectations.

Lastly, SERVPRO of Henry and Randolph Counties strives for Teamwork and Community activism. The team participates in local organizations, charity events, and networking chapters. SERVPRO sees themselves as an extended family to one another, forming a bond more intense than simply a team.

Should you find yourself victim to a disaster in your home or business, don’t panic- call the team at SERVPRO! When you work with SERVPRO, you know you’ll be working with a trustworthy team, dedicated to quality service and community involvement. They will be sure to make your disaster, “Like it never even happened.”

Why SERVPRO- Stephania’s Story

4/28/2021 (Permalink)

Team member Stephania takes pride in serving her community and customers well.

A typical day for Stephania, SERVPRO of Henry and Randolph Counties Office Manager, can include performing tasks regarding customer service as well as helping organize the schedule for current jobs. She is committed to SERVPRO’s mission of serving the community for a safer environment.

“We help customers get through some bad times. We cannot change what happened, but we can make it better,” Stephania explained. “They don’t always know what all is involved, when a fire or water damage happens, we arrange for additional services as needed.”

Stephania believes that SERVPRO of Henry and Randolph Counties is a family she enjoys being a part of. The work that we perform as a team would not be possible without each one of our team members and their commitment to satisfying our client’s needs.

In addition to her primary job duties at SERVPRO, Stephania served in the Army for 6 and a half years. She is involved with Cub Scouts, Scouts BSA, and the Mooreland Friends Church community. Stephania spends her free time with her dogs and enjoy hobbies such as hiking, camping, backpacking, and running.

The team at SERVPRO of Henry and Randolph Counties thanks Stephania for her service to her country and commitment and hard work to the team’s mission in making the community a better place!

SERVPRO’s Team Serving Their Community

3/10/2021 (Permalink)

The employees at SERVPRO of Henry and Randolph Counties do their best to keep their community thriving.

SERVPRO of Henry and Randolph Counties believes in a community of loyal customers where there is mutual support that allows them to provide the quality service you deserve. The team is dedicated to giving back to the community in many ways including being a part of organizations such as Breakfast Optimist Club and God’s Grain Bin.

Our team members strive to help the community in a variety of ways.

John Mantor, Co-Owner of SERVPRO, believes in encouraging the youth community. He tries to help in creating a foundation where children and teenagers can grow-up in a safe community that cares about their education and well-being. John is a part of the New Castle Breakfast Optimist Club where service projects are put together to raise money for the youth community.

“I enjoy giving back to the community, because there are a lot of underprivileged youth that need a boost,” John explained. “That boost can hopefully help them become contributing adults later in life.”

Delmy Mantor, Co-Owner of SERVPRO, enjoys volunteering every week at God’s Grain Bin passing out food to the less fortunate. Delmy sees joy in giving back to her community and helping those who truly need it.

Raymond Dickey is an advocate of the youth community, believing that there are more things that can be done for them than just donating money or food. Ray donates his time in helping youth basketball as a coach, helping kids to stay active, develop social skills, and accomplish goals via teamwork.

“I like giving back to the community because it is nice to watch the community grow, starting with the youth,” Ray noted.

Kevin Moreland is part of the White River Christian Church, volunteers at a food pantry distributing food to the community, and provides services as a Divorce Care Coach/Facilitator. Kevin is proud of being part of an organization that delivers to over 400 families each week. He believes that food distribution can make a positive impact especially to those that lost their job due to COVID-19.

“I enjoy giving back because we are blessed to be a blessing,” Kevin added. “I too, am blessed and have been the recipient of so much help and blessings during the tough times of life.”

The employees at SERVPRO of Henry and Randolph Counties do their best to keep their community thriving. For more information about SERVPRO and their services, visit SERVPROhenryandrandolphcounties.com

A Testimonial

2/23/2021 (Permalink)

We enjoy partnering with other businesses within the area where, together, we can fully deliver a complete service for any type of disaster.

We at SERVPRO of Henry and Randolph Counties are always making sure that our community is able to live in peace of mind, even more nowadays, where you or your loved ones might be going through rough times during the pandemic. That is why we enjoy partnering with other businesses within the area where, together, we can fully deliver a complete service for any type of disaster that happens in your home or business.

Being in the cleaning industry involves many different services that not every single company is able to deliver them all. We at SERVPRO believe that together we thrive, and we are thankful for Kevin Davenport and his business, Clean N Simple Commercial Cleaning, for allowing us to supplement the services of their business.

“It is great to know that I have that referral partner who can come in and help my customer out and keeps awesome good standing with our customer and keeps the customer happy as well.” – Kevin Davenport

See Kevin's full video testimonial at: https://youtu.be/mf3jWzXWeyQ"

By working along with other businesses in the Henry and Randolph Counties, we make sure to turn any disaster or situation that you experience “Like it never even happened.” We are committed to our community and if there is something we can’t do, have in mind that you have a team that will help you get the services you need!

Committed to the Community- Kevin Moreland

12/21/2020 (Permalink)

Kevin Moreland, employee of SERVPRO of Henry and Randolph Counties, is looking forward to 2021.

Finishing up 2020, SERVPRO of Henry and Randolph Counties has taken a step towards expanding their team with Kevin Moreland joining as the new Sales Marketing Representative. Kevin will bring new insights from a different perspective into the new year.

A typical day for Kevin starts with a morning team meeting where the production staff, marketing manager, and owner discuss the tasks and workload for the day. After the meeting, it is time for him to start his day by making sure there is a sales route of at least 12 clients scheduled for that day. Kevin is committed to SERVPRO’s mission of serving the community and satisfying customer’s need.

“I see SERVPRO as a team of knowledgeable professionals committed to taking excellent care of the customer,” Kevin explained.

Kevin is driven by the desire of helping his community. In addition to his primary job functions at SERVPRO, he is also active in the New Castle Optimist Club. Outside of the office hours Kevin can be found playing tennis, mountain biking, and working out with his son. He also enjoys cleaning and detailing his cars. When he takes a break from making the community a safer place, Kevin does his best to maintain a healthy lifestyle so that he can continue to deliver quality service to those he helps.

SERVPRO of Henry and Randolph Counties thanks Kevin for the hard work and extraordinary commitment to serving the community and is eager to see what this new year brings to the SERVPRO team and customers!

SERVPRO Celebrates Season of Giving

12/10/2020 (Permalink)

SERVPRO is thankful to be able to bless other families this holiday season. We encourage you to help others if you are able!

The team at SERVPRO of Henry and Randolph Counties is giving back to their community this Christmas season. SERVPRO of Henry and Randolph Counties believes in supporting the community that supports them. The holidays might look different this year, but SERVPRO is doing everything they can to help those in need.

Secret Families of Henry County hosts an annual shopping day each year to purchase gift for in-need families. The SERVPRO team will be participating in this event in a multitude of ways. Team members are donating wrapping paper and other wrapping supplies and assisting with the wrapping and sorting of gifts. After completion of wrapping and sorting, SERVPRO will have a delivery team to help with distribution of gifts.

Hinsey-Brown Funeral Service coordinates a “Stockings for Soldiers” campaign each year. The SERVPRO team will be donating postage to help send these stockings to active-duty military personnel.

If you are able to help others this holiday season, we encourage you to! You could be working with a SERVPRO team member while doing so.

Making A Difference For Clients: Meet Toby Emmons

8/19/2020 (Permalink)

SERVPRO of Henry and Randolph Counties thanks Toby for all his hard work and dedication to the SERVPRO team and customers!

While there are no typical days at SERVPRO, each morning begins the same for team member Toby Emmons. A work-in-progress meeting with the team to discuss current workload is how he starts his mornings. After the meeting, it’s time for Toby to get to work cleaning and taking care of customers.

“I really enjoy the differences in day-to-day work,” Toby explained. “We do anything from drying out crawlspaces to cleaning attics.”

Toby sees his SERVPRO team making a difference for clients in several different ways. They make homes and businesses safer and healthier for residents. The team is also trained to clean up disasters and make it, “Like it never even happened.”

The things Toby enjoys most about working for SERVPRO includes the team building, hard-working coworkers, and making sure customers are satisfied. When Toby isn’t working at SERVPRO, he can be found playing guitar, hanging out with friends, and attending Open Arms Church.

SERVPRO of Henry and Randolph Counties thanks Toby for all his hard work and dedication to the SERVPRO team and customers!

Here to Help this Summer

7/1/2020 (Permalink)

SERVPRO of Henry and Randolph Counties is here to help both homes and businesses.

SERVPRO of Henry and Randolph Counties is here to assist in cleaning your home or business this summer. No job is too large for SERVPRO’s team. Whether you need a complete building sanitization or a nice deep carpet clean, we can get the job done. SERVPRO of Henry and Randolph Counties offers several cleaning options, and we are always here to help!

Ensure your building is germ-free with SERVPROXIDE. This is SERVPRO’s proprietary disinfectant, used to sanitize and clean all surfaces. Our team will disinfect your building from top to bottom, especially concentrating on high touch surfaces.

Don’t spend the weekends trying to clean your carpets, let us tackle the job. You can rely on us to make your home look its very best. We perform hot water extraction carpet cleaning to ensure it is clean throughout each carpet fiber.

If your home was recently hit with a storm, we can also clean up any water or mold damage that may have occurred. When it’s hot out, mold only gets worse- be sure the mess is taken care of before it becomes dangerous.

SERVPRO of Henry and Randolph Counties is always here to help in any situation. We are faster to any disaster and have 24/7 emergency services available. Should you find yourself needing our assistance, don’t hesitate to reach out! 765-575-8654.

Why SERVPRO- Serving in Uncertainty

4/29/2020 (Permalink)

Is your business ready to open its doors again?

When the unknown is on the rise, SERVPRO of Henry and Randolph Counties want you to know they are here for you. Whatever the unknown might look like for you- a house fire, basement flooding, or deep cleaning to avoid COVID-19… SERVPRO’s team is only a call away. We guarantee to be faster to any disaster and have 24/7 service available.

For the community, the current unknown at large is COVID-19. With many businesses having to close their doors, it leaves us with a lot of uncertainty. To combat this uncertainty, SERVPRO of Henry and Randolph Counties has been working hard to ensure the community is ready when it’s time to open the doors back up. Just a few things we’ve been up to:

• Deep cleaning the Henry County YMCA. We use our SERVPROXIDE™, SERVPRO’s proprietary disinfectant, to sanitize and clean the facility. When the green light is given, the YMCA will be waiting for you to utilize their sanitized facility.

• Detailing first responder vehicles. SERVPRO appreciates all first responders and their dedication to our community. During this shutdown, we have been vigorously cleaning and sanitizing all first responder vehicles to keep them as safe as possible.

• Due to the multitude of jobs we have gained through the shutdown period, SERVPRO of Henry and Randolph Counties has been fortunate enough to maintain a full staff. None of our employees have been laid off or taken an hour cut.

“It’s really amazing that we are able to serve our community in the way we do,” John Mantor, SERVPRO Franchise Owner, explained. “We are doing everything we can to ensure essential workers are kept as safe as possible.”

Is your business ready to open its doors again? Give SERVPRO of Henry and Randolph Counties a call and we’ll assist with cleaning and sanitizing. 765-575-8654

Huge Heart for Clients- Loretta’s Story

3/12/2020 (Permalink)

Loretta is a valued team-member of SERVPRO

When you're driving down the road, it's hard to miss the vehicles from SERVPRO's fleet. Loretta Francisco, Marketing Representative for SERVPRO, is a frequent driver of the marketing vehicle as she spends a lot of her time travelling to different businesses. Loretta is responsible for informing clients about the many services SERVPRO of Henry and Randolph Counties has to offer. 

Loretta joined the SERVPRO team in early 2019 and has been making connections ever since. She appreciates working for SERVPRO because they do their best to return people’s belongings, “Like it never even happened,” after a disaster. Loretta is also very thankful for her team and supervisor.

“I have such a caring boss,” noted Loretta. “He knows how to treat people kindly including all his employees.”

When helping those who have suffered from a house fire, Loretta understands the devastation the disaster brings. Years ago, she lost her grandparents as a result of a house fire. The event was traumatic for both her and her family.

“My heart goes out to the people who suffer losses due to disaster,” Loretta added. “Our production team does a wonderful job restoring each client’s items. I think if we would have had SERVPRO help with my grandparent’s contents, it would have really been a blessing.”

During her free time, Loretta enjoys spending time with family- she and her husband have eight grandchildren. She also likes to spend time lounging around the pool, reading, and vacationing at the beach. Loretta can also be found teaching bible school at her church.

SERVPRO of Henry and Randolph Counties appreciates all of the hard work Loretta does for our clients!

SERVPRO Team’s Community Involvement

2/24/2020 (Permalink)

SERVPRO Team’s Community Involvement

The team at SERVPRO of Henry and Randolph Counties is dedicated to helping their community become a better place. By being involved with organizations such as New Castle Kiwanis Club, Secret Families, Army National Guard, and more, they are able to help in various ways. SERVPRO of Henry and Randolph Counties is also an active member of the New Castle-Henry County Chamber of Commerce and BNI, where they pass business referrals amongst other members.

Each weekend you will find a member of the SERVPRO team at the Henry County YMCA cleaning and sanitizing the facility, at no charge to the YMCA. They perform this service because they believe a sterile facility is one more step in the direction to better health for the community. You can also find SERVPRO team members working out or playing basketball at the YMCA- join in sometime, they would love to meet you!

With SERVPRO of Henry and Randolph Counties, you are more than just a restoration project. You are a member of their community and they genuinely care about you. By building a connection with you and ensuring you receive the best service, you are no longer a client to them… you are a friend.

Appreciation for Work: Meet Tony Bell

12/31/2019 (Permalink)

Get to know Tony Bell, a valuable member of the team at SERVPRO of Henry and Randolph Counties.

No two days are alike at SERVPRO of Henry and Randolph Counties. One day may be a simple carpet cleaning, but the next could involve extracting sewage from a crawlspace. Tony Bell is one of the employees you will find completing this vast range of tasks. And when he’s not serving customers, he’s repairing or maintaining SERVPRO’s equipment around the shop.

Tony enjoys working for SERVPRO of Henry and Randolph Counties because he knows he is providing a quality and trustworthy service to the community. He understands that the circumstances surrounding the need for restoration services can be stressful, and he is passionate about making the process more bearable for customers.

“A customer I worked with had a sewage and water leak in their crawlspace, and the clean-up was very difficult for the SERVPRO team,” Tony explained. “However, we were able to extract, sanitize, and remediate the mold-- ending in a successful cleanup and a very happy customer!”

Not only does Tony get the privilege of helping members of his community, but also his family as well. His uncle recently dealt with damage in a rental property he owns. SERVPRO was able to clean up and deodorize the property, making it “Like it never even happened."

“More than anything, I appreciate working for a well-rounded company,” continued Tony. “My teammates are understanding, and we have a reliable owner.”

When Tony isn’t saving the day at SERVPRO, you can find him frequenting the local YMCA. He also enjoys spending time with his family, working on his home and cars, helping out his friends when needed, and playing video games.

SERVPRO of Henry and Randolph Counties is glad to have Tony on the team!  

SERVPRO of Henry and Randolph Counties Give Back

12/10/2019 (Permalink)

Loretta with SERVPRO's Christmas Tree at Knightstown Academy

The team at SERVPRO of Henry and Randolph Counties believes in giving back to the communities that keep them busy and blessed. This holiday season they are serving Henry and Randolph Counties in a multitude of ways to ensure their community has a wonderful Christmas.

Working alongside Breakfast Optimist, SERVPRO of Henry and Randolph Counties have been busy collecting toys for the Christian Love Center. They also assisted Foam Rubber in their Thanksgiving Lunch.

SERVPRO will have a Christmas Tree in the Christmas Tree Walk at the Knightstown Academy this year. They will also be ringing bells for the Salvation Army at Kroger.

The Stockings for Soldiers campaign, put on by Hinsey Brown Funeral Service, will have postage and stockings donated from SERVPRO of Henry and Randolph Counties. Secret Families, an organization that donates gifts to Henry County children in need, will have SERVPRO team members assisting with delivery and wrapping of gifts.

If you are able to help this holiday season, we encourage you to do so! You never know, you might be working alongside a SERVPRO staff member.

The Thrill of Variety: Holli’s Story

8/21/2019 (Permalink)

Working for SERVPRO is more than just driving around in a bright green truck. The team at SERVPRO of Henry and Randolph Counties is dedicated to providing quality restoration services.  Outsiders may see restoration as a series of “odd jobs,” but those who work for SERVPRO get a thrill out of the variety. Holli Poe especially loves that each day is different.

Every morning for Holli typically begins the same way- with a crew meeting, loading the vehicles for the days’ work, and collaborating with the team on the projects scheduled for the day. After that she is on her way to begin making the messes, “Like it never even happened.”

Holli shared a story about a client that with SERVPRO’s help came through a difficult trial… “We had a very kind customer who had a budget but also a lot of damage. We helped as much as we could and worked within her budget to clean it as much as possible with the constraints. She was very understanding and very happy at the end of the job.”

The SERVPRO team, including Holli, prides themselves on always helping or fixing any issue very professionally. They ensure the clients and customers are number one and always want SERVPRO to be the first call you make. When Holli isn’t working with the team you can find her volunteering at the Salvation Army or spending time with her family and friends.

“I appreciate the work SERVPRO provides for me daily,” Holli added. “And I enjoy all the people I work with.”

SERVPRO of Henry and Randolph Counties appreciates all the work Holli does, and we are so glad you are on our team!

Extending the Family Feeling: Justin’s Story

7/4/2019 (Permalink)

Justin of SERVPRO of Henry and Randolph Counties

Working in restoration is definitely not for everyone. For some however, it’s their niche. Justin is part of the team at SERVPRO of Henry and Randolph Counties, and he enjoys making it “Like it never even happened.” Every day is different in the realm of restoration, but that’s what keeps Justin on his toes and looking forward to each day serving the community through SERVPRO.

After arriving at the office and participating in the daily team rally, Justin hits the town to begin completing his tasks for the day. These tasks can range anywhere from working in a crawlspace remediating mold to extracting water from a basement flood. No two days are the same, and that’s what keeps working at SERVPRO interesting for Justin.

“I appreciate getting out in our community and having the chance to meet new people and build special relationships,” Justin explained. “Our SERVPRO crew is like family and we like to extend that to others.”

Justin recalls helping a woman in the community who slipped into a depression after her mother passed. “Because of the depression, she kind of let things go,” Justin recalled. “SERVPRO was able to help, not only clean her house of the clutter and debris, but also allow her a fresh start in her home.”

He also had the opportunity to help a friend during the winter months. “My friend had gotten stuck in a muddy field and by the time the vehicle was freed, the entire thing was covered in mud. The SERVPRO team was able to take care of him and get him out of the pinch. He really appreciated it.”

Justin not only meets community members through SERVPRO, but in other platforms as well. Being enlisted in the Indiana National Guard, he is given the opportunity to reach even more members of the Henry and Randolph Counties. Justin also enjoys attending fundraisers, especially when they involve food! In addition to work and community activities, Justin loves spending time with his wife, two daughters, and dogs. He likes to go to the YMCA, play basketball with a group of friends on Monday nights, and completing small building projects at home.

SERVPRO appreciates having Justin on the team. Thank you for all that you do, Justin!

Seeing the Difference: Ray’s Story

5/1/2019 (Permalink)

Many people don’t get to see the immediate result of the work they do. That’s not the case with Ray Dickey, Operations Manager with SERVPRO of Henry and Randolph Counties. Ray has the opportunity to see the difference SERVPRO makes for residents and businesses in the Henry and Randolph County area.

There aren’t many typical days for Ray, but he does usually start the day going over his productions schedule and getting the SERVPRO team of professional in place.

“Later, I’ll go out to do inspections on new jobs so we can get estimates going,” Ray noted. “I also like to check in on our current projects and make sure the staff has what they need.”

Back at the office, he helps field calls and emails, works on estimates, and lines up subcontractors when needed. Sometimes he needs to pitch in to help on a job. Ray appreciates the opportunity to see how SERVPRO of Henry and Randolph Counties is making a difference for the people in the community.

“You can see the direct results right in front of you,” he shared. “We take a job from unclean and potentially hazardous… sometimes uninhabitable... to where it’s clean and safe to live and work in.”

Some of the jobs Ray has worked on have touched his heart. He recalls one family who had a little boy with a terminal illness. Through a non-profit foundation, he was able to take the trip of a lifetime. When the family came back home, however, there had been a fire in the house and the fire extinguisher had left behind a powder that made it challenging for him to breathe inside the home.

“This little boy just wanted to get back home, and his family wanted him to be able to spend his last days at home,” Ray explained. “They got ahold of us and we were able to go over immediately so he could go inside his home where he wanted to be.”

While Ray prides himself in caring for clients like they were family, sometimes they actually are.

“Right now, I’m working on a family member’s house that has severe water damage,” he said. “It’s great to know I can take care of them through a rough situation. They can rely on us.”

Ray has a deep appreciation for the SERVPRO corporation and claims that he bleeds green and orange. He has taken almost every certification available through SERVPRO.

“SERVPRO corporate gives us the tools and resources to provide a great service. I get to make a bad situation ‘Like it never even happened.’”

Giving Back by Serving Friends and Neighbors: John’s Story

3/20/2019 (Permalink)

SERVPRO of Henry and Randolph Counties franchise owner John Mantor and his wife Delmy had always wanted to own their own business. They were introduced to SERVPRO by a friend, and after comparing franchise options and aligning them with family and lifestyle priorities, John and Delmy quickly discovered that SERVPRO was the perfect fit for their family.

John’s typical day at SERVPRO may feel like a whirlwind to onlookers, but he appreciates the opportunity to serve others and so he accepts the whirlwind that comes with this opportunity. No two days are alike. John’s busy days include scopes and estimates for potential clients, staff training, and helping clients with disasters.

“I love working with the public. It gives me great satisfaction to assist them to get their property back to "Like it never even happened."” John shared. “My customer is often distraught, but I know I can help them get through this situation.”

In one instance, John had an elderly couple who experienced extensive water damage. Water damage is difficult enough, but to compound the problem, there was also hoarding going on. It took several months to remove trash and debris, and then clean and sanitize the structure so that it could be rebuilt. In the end, this SERVPRO client had a beautiful home once again.

“It was an amazing transformation, and I am so glad we were able to help them!” he expressed.

John has had several instances where he was able to help family and friends in moments of distress. From a gallon of paint spilling over in a car’s interior to assisting when a trauma scene cleanup was required, SERVPRO of Randolph and Henry Counties has been there to help.

John loves working for SERVPRO of Henry and Randolph Counties and appreciates the great system that SERVPRO provides and the flexibility his job allows.

“Spending time with my family is very important to me. Serving God and living for Him is my most important endeavor,” he expressed. “I enjoy playing and watching sports and coaching baseball.”

John is able to balance family life and his church life, while still allowing time to work with teens through Babe Ruth baseball programs and serving the children of the community through the Breakfast Optimist club. He loves giving back to the community where he works and lives!

Putting Hands and Heart to Work: Diana’s Story

2/28/2019 (Permalink)

Office Manager Diana Hill puts her hands and heart into working for SERVPRO of Henry and Randolph Counties. Sure, Diana answers phones, handles paperwork and coordinates job audits. But often Diana is also involved in the production work of the personal items that are brought to SERVPRO. This includes hands-on monitoring, cleaning, and keeping an inventory.

Diana’s love for people helps her embrace the variety of tasks that come her way. She has many interesting stories about clients she’s helped, including a skunk that sprayed a dog who then ran throughout a home leaving the “skunk smell” everywhere. She also recalls helping a rental property owner remove smoke and pet damage from a property so it could be sold.

Diana knows better than anyone the difficulties faced after a flood or fire. Her extended family has had two separate instances where SERVPRO’s expert services were needed. In one instance, what some might consider a small washer flood wasn’t a “small flood” to her sister. SERVPRO of Henry and Randolph Counties extracted the water, placed drying equipment throughout to dry the structure. Because of her sister’s allergies, SERVPRO took precautionary measures and scrubbed the air during the entire process, minimizing irritants in the air.

In a separate instance, SERVPRO helped Diana’s family get through a fire. Unfortunately, the home’s structure itself was a total loss, however SERVPRO was able to help clean & restore several personal items. One piece was uncleanable but was still a very special piece to her family, so SERVPRO of Henry and Randolph Counties franchise owner John Mantor took the extra step of contacting a restorer to have the piece restored and refinished. Diana says, “I smile every time I see that piece! I know from my personal experiences what SERVPRO can do to help, and I want to be sure that I am doing all I can for the next person who calls for SERVPRO’s assistance.”

Diana enjoys meeting all kinds of people and helping them. “I appreciate the knowledge I have picked up and studied during my time at SERVPRO. The owner of my franchise is a great guy to work with and holds integrity very high, allowing me to truly love my job and the work we provide to our customers.” 

SERVPRO of Henry and Randolph Counties is glad to have Diana on the team!  

Winter Weather Disasters

12/31/2018 (Permalink)

Photo by Greg Rakozy on Unsplash

Ice Dams

Ice dams can be a major problem during the winter season. An ice dam is a buildup of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. This water that is building up needs a place to go and often will leak into a home and cause damage to walls, ceilings, insulation, and other areas.

Tip:

• Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 

Frozen Pipes

Almost everyone in Indiana has experienced a frozen pipe at some point in their life. Frozen pipes can burst at the point of the ice blockage, but more often rupture between the water source and blockage due to the backflow pressure. A burst pipe can cause considerable damage to your property if not addressed quickly. SERVPRO of Henry and Randolph Counties is faster to any size disaster, bringing the latest equipment and training to help make your water damage "Like it never even happened."

Tips: 

• Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
• Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of the structure. 
• Shut off outdoor faucets. Find the faucets shut-off valve in the basement or crawlspace and turn it to "off". Then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.

Puffbacks

A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. Puffbacks can leak soot particles slowly over time. More commonly, puffbacks happen all at once, covering your belongings and structure in a grimy soot. SERVPRO is equipped and trained to quickly and efficiently clean and restore your home or business following a puffback. 

Tip:

• Clean and maintain your HVAC system. Proper maintenance of your furnace can help reduce the risk of puffbacks. 

Have Questions? Call Us Today–(765) 575-8654