Putting Hands and Heart to Work: Diana’s Story

2/28/2019 (Permalink)

Office Manager Diana Hill puts her hands and heart into working for SERVPRO of Henry and Randolph Counties. Sure, Diana answers phones, handles paperwork and coordinates job audits. But often Diana is also involved in the production work of the personal items that are brought to SERVPRO. This includes hands-on monitoring, cleaning, and keeping an inventory.

Diana’s love for people helps her embrace the variety of tasks that come her way. She has many interesting stories about clients she’s helped, including a skunk that sprayed a dog who then ran throughout a home leaving the “skunk smell” everywhere. She also recalls helping a rental property owner remove smoke and pet damage from a property so it could be sold.

Diana knows better than anyone the difficulties faced after a flood or fire. Her extended family has had two separate instances where SERVPRO’s expert services were needed. In one instance, what some might consider a small washer flood wasn’t a “small flood” to her sister. SERVPRO of Henry and Randolph Counties extracted the water, placed drying equipment throughout to dry the structure. Because of her sister’s allergies, SERVPRO took precautionary measures and scrubbed the air during the entire process, minimizing irritants in the air.

In a separate instance, SERVPRO helped Diana’s family get through a fire. Unfortunately, the home’s structure itself was a total loss, however SERVPRO was able to help clean & restore several personal items. One piece was uncleanable but was still a very special piece to her family, so SERVPRO of Henry and Randolph Counties franchise owner John Mantor took the extra step of contacting a restorer to have the piece restored and refinished. Diana says, “I smile every time I see that piece! I know from my personal experiences what SERVPRO can do to help, and I want to be sure that I am doing all I can for the next person who calls for SERVPRO’s assistance.”

Diana enjoys meeting all kinds of people and helping them. “I appreciate the knowledge I have picked up and studied during my time at SERVPRO. The owner of my franchise is a great guy to work with and holds integrity very high, allowing me to truly love my job and the work we provide to our customers.” 

SERVPRO of Henry and Randolph Counties is glad to have Diana on the team!