Seeing the Difference: Ray’s Story

5/1/2019 (Permalink)

Many people don’t get to see the immediate result of the work they do. That’s not the case with Ray Dickey, Operations Manager with SERVPRO of Henry and Randolph Counties. Ray has the opportunity to see the difference SERVPRO makes for residents and businesses in the Henry and Randolph County area.

There aren’t many typical days for Ray, but he does usually start the day going over his productions schedule and getting the SERVPRO team of professional in place.

“Later, I’ll go out to do inspections on new jobs so we can get estimates going,” Ray noted. “I also like to check in on our current projects and make sure the staff has what they need.”

Back at the office, he helps field calls and emails, works on estimates, and lines up subcontractors when needed. Sometimes he needs to pitch in to help on a job. Ray appreciates the opportunity to see how SERVPRO of Henry and Randolph Counties is making a difference for the people in the community.

“You can see the direct results right in front of you,” he shared. “We take a job from unclean and potentially hazardous… sometimes uninhabitable... to where it’s clean and safe to live and work in.”

Some of the jobs Ray has worked on have touched his heart. He recalls one family who had a little boy with a terminal illness. Through a non-profit foundation, he was able to take the trip of a lifetime. When the family came back home, however, there had been a fire in the house and the fire extinguisher had left behind a powder that made it challenging for him to breathe inside the home.

“This little boy just wanted to get back home, and his family wanted him to be able to spend his last days at home,” Ray explained. “They got ahold of us and we were able to go over immediately so he could go inside his home where he wanted to be.”

While Ray prides himself in caring for clients like they were family, sometimes they actually are.

“Right now, I’m working on a family member’s house that has severe water damage,” he said. “It’s great to know I can take care of them through a rough situation. They can rely on us.”

Ray has a deep appreciation for the SERVPRO corporation and claims that he bleeds green and orange. He has taken almost every certification available through SERVPRO.

“SERVPRO corporate gives us the tools and resources to provide a great service. I get to make a bad situation ‘Like it never even happened.’”