5 Stars!

We are very pleased with our experience with SERVPRO of Henry and Randolph Counties. A representative arrived at our home the same day our water damage loss was reported. They immediately began the process of mitigation and remediation. Even though the loss began heading into a holiday weekend, the company followed through to assist in our recovery process. We were especially impressed with the professionalism and skill of our project manager, Justin. He listened carefully to our concerns and addressed every one of them. He was excellent in keeping us informed and showing up as scheduled. If something unexpected came up, Justin let us know right away. Likewise, the office staff was good about keeping us in the loop. Naturally, with any type of water damage, we were concerned with the potential for mold down the road. Justin reassured us that all necessary remediation was being performed and that SERVPRO would be a phone call away should we have any concerns in the future. Naturally, with any project of this scope there will be some unexpected developments. The were handled promptly and professionally to our satisfaction. Overall, SERVPRO made an unpleasant loss go as smoothly as possible.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

5-Stars!

They had a turbo jet air dryer. (It seemed like) it really did the job of drying out our carpet in the bedroom. When they were done cleaning carpet it smelled like a brand new room.

Services: Water removal, Carpet cleaning, Water damage-related cleanup & repair

5- Stars!  Positive: Professionalism, Punctuality, Quality, Responsiveness

  Justin and his team responded quickly when other plumbers we tried did not respond at all! They were here when they said they'd be, were kind, and respected our request to mask-up due to my mom's health issues. Not only that, but they all did a fantastic job fixing everything perfectly! I hope we don't need to call them again, but if ANYTHING goes wrong here or at any of our family members' homes, we will definitely contact them again. SUPER job, guys!!

Well, I'm back to tell everyone that SERVPRO has saved our new carpet in the bathroom when the sink faucet was left running for about 2 hours. The stopper was closed and the sink overflowed and everything in the cabinet and the floor was soaked. My fault, I cried. What a mess! I knew we couldn't handle it and called SERVPRO.  John and Ray came in with great comforting words, it will be OK. We'll take care of it and did. They cleaned up the water and left fans and a dehumidifier for a couple of days to dry the floor and prevent mold. I will always say I love SERVPRO and every employee has been respectful, kind and really care about the customers. Our house was built around 1900, things happen.  This is the forth time in about 5 years we have needed their help for mold and water damage. (Only once for stupid accident ).    They take care of your home when things go wrong.

I recently came home to find that an old office building on my property had flooded. When I opened the door, water rushed out. Paper, water, and a few of my tears flowed into the yard. It was a mess.

At 4:30 pm that day, I called SERVPRO of Henry and Randolph Counties. Ray immediately answered the call. Ray and his team came and helped with the water removal. They pumped several truckloads of water out of the rooms of the building. Before they left at 7 pm, they also set up dehumidifiers and more than a dozen blowers and fans. All of this equipment stayed until the room was completely dry.

Today, their team is still there. They are helping me with cleanout, tear down and rebuild. The process is not over, but I have no doubt that SERVPRO of Henry and Randolph Counties will be with me through it all.

Thank you SERVPRO!

My finished basement was severely water/mold damaged, and insurance denied the claim. SERVPRO of Henry and Randolph County gave me the best quote and most caring, professional treatment by far. I had quotes as high as $36,000 to demo and treat it, and some contractors turned me down due to the scale. Others seemed ready to take advantage by throwing numbers out and promising to start asap. SERVPRO came the day I called and stayed late on the Friday of a holiday weekend to answer questions and talk me off the ledge. They cared enough to caution me about staying safe, before getting the job. Tony was outstanding and compassionate, advising me down to the "6 mil" plastic to cover the stairway and promising to fill in the staple holes later. He answered a hundred questions and said I could call him on the weekend with more. It's obvious they care about people, and it isn't just a business. I cancelled at a late date because a neighbor was able to help me, and Tony/Ray were very gracious and offered continued help. SERVPRO of Henry and Randolph County will be my choice in the future with any damage to my home. I have complete confidence that they will do an excellent job while making a terrible situation less stressful.

Thank you John.

Once again your folks did a great job. I'm really pleased with the work and feel comfortable having your people in my home. 

An absolute perfect job. Justin was polite, well groomed, friendly and efficient. The workers told me what time to expect them and they arrived on time. Then when carpet dried-they cleaned the area exposed to water and the steps to the lower area. I couldn't give a better review. I am so thankful they came 1 hour after I called...and on a Saturday. Thank you so much. 

They helped us in the restoration of an extremely water damaged, old general store. They were punctual, reliable, professional and thorough. We would definitely use them again if the future if needed. 

"Very nice, informative and overall good experience."

"I couldn't be happier with the services they offer. They had to come on-call for emergency water leak on Saturday, it was a very quick response. The initial tech was AMAZING, he explained everything he was doing to make sure we understood. Also had technician Holli to follow-up with the situation and pick up equipment when done, she also followed up a few weeks after for cleaning carpets. They were very prompt, performed great job. They were also very friendly. I feel they went above and beyond providing service but I'm sure they are like this every day. I would highly recommend them for any of their services. Thanks for helping make the best of a bad situation even better."

They were very professional and explained everything to me very well and tried to do whatever they could to help me.

5-stars! I've had the SERVPRO of Henry and Randolph Counties team work for me at both my home and my office. At home we had a plumbing leak that left a mess which they made completely disappear. At work they cleaned the carpets and removed all traces of the foot traffic through our office. The team is professional, on time and they do what they say they will do. 

Everyone one we've worked with at SERVPRO has been 100% amazing. My parent's house took on about 120,000 gallons of water (not exaggerating) and my father has a lot of collectibles. They were able to save pretty much everything. They've basically guided us through and managed everything through this process. Don't call anyone else before you talk with them first. It will save you a bunch of headaches and frustration in the long run!

Great Service!

This franchise is wonderful....the staff is courteous and professional, and explains everything they do....in office, on the phone and on site.

Truly your services are so needed & your representatives are very professional & work very diligently to get the job done. Thank you so much! 

The employees were quick and thorough. They worked hard to help protect our home. We were very impressed and would recommend them to anyone! 

“We have called SERVPRO of Henry and Randolph Counties on multiple occasions. Each time, regardless of the need, SERVPRO is quick to our facility and the crew is friendly, efficient and knowledgeable. We know each time we call, we will receive the same care and quality as the first time we met.”

“At Glen Oaks Health Campus, we had a pipe burst in our dining room on a Saturday causing problems for our residents and employees. SERVPRO of Henry and Randolph Counties was called and had arrived to our facility within 45 minutes. There was significant water damage and the entire tile ceiling had caved in. SERVPRO extracted all of the water and set up their drying equipment – and the place was completely dry within 3 days. SERVPRO was extremely efficient, professional, and did everything they could to stay out of the way of our employees and mostly, our residents. We have used SERVPRO at our facility many times and they exceed our expectations every time. SERVPRO really does make it 'like it never even happened'. Thank you, SERVPRO!”