5 stars!

Tony was very professional and we had a good experience with all the employees!! And very satisfied with the job we received.

How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

What is the primary reason for the score you gave?

The customer service is superior to any service I have ever experienced. Thank you! And that appreciation extends from the person who answers my phone calls every time, the technicians who come into my home and work diligently, to the top of the chain who has talked to me personally to help get things moving in the right direction. Thank you to everyone within your team!

5 stars! 

Outstanding company that is perfection driven, they did some work work at my home a few years ago and most recently had to require their service to remove a stain on the upholstery of my car I was very concerned it wouldn’t be able to be removed but Ray was able to make it looked “ like it never happened.” Also needed a quick response involving a non profit and Ray came and analyzed the situation which was a big relief. Thank you for your professionalism we appreciate your amazing staff.??

5 stars

Was very satisfied with the work that was done to my basement. The guys were very friendly and professional. Was very happy with the work that was performed! Job was done quicker than expected.

5 Stars!

John and his entire team have been complete professionals on every project they've worked on for me. SERVPRO of Henry and Randolph Counties has done work on my business, home, and my father's home. I continue to use them because the results speak for themselves. If I could, I'd leave a 6-star review. Thank you, John & SERVPRO!

5 stars!

This is a great company to work with !
John Mantor and his crew help us a lot when we needed them the most !

• Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
• Services: Flood restoration, Remodeling, Mold inspection, Flood cleanup, Water removal

5 stars!

Always does a great job

5 stars! 

• Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
• Services: Mold mitigation, Sewage cleanup

5 stars!

10/10 service from SERVPRO. I had my ducts cleaned today, Justin and Allison did an amazing job walking me through the steps, and they ensured I was satisfied with the work before they left. Very professional and courteous people!

5 stars

SERVPRO of Henry and Randolph Counties is absolutely the best in the business. Great to work with and very professional. I would highly recommend them! 

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value

5 stars! 

Justin and Tony are top notch! Super grateful for their response time, quality of service and both of them serving our family well.
I know when Justin and Tony come to my home, they are trustworthy, integral and I feel safe with them at my house.

5 stars!

Fantastic Service!!! Great Communication!

5 stars!

Great company. They bent over backwards for us!

5 stars! 

Everyone we dealt with was great. The team was helpful and explained everything very well. We had a lot of questions and they took their time answering everything we needed. They did a great job with all clean up. They were the one good thing through out our whole situation.
~Amber & Aaron Fuller

5 stars!

5 stars!

Justin, Jason and Joseph were the team that responded to our contracted plumbing flood. They were extremely concerned, congenial, and professional! It was an awful situation that they made pleasant. Thank you for your prompt and caring service!

5 stars!

First time using SERVPRO to clean my ducts & I am SO very happy with the results! Justin & his team did a very thorough job, and I can definitely tell the difference! They were very professional, friendly, expedient, and they also respected my home & belongings during the service. Definitely NOT calling Stanley Steemer anymore.

5 stars!

Same day service on having my carpets cleaned, all the employees were very professional and the pricing was fair, I would highly recommend their services

5 stars! 

They did a great job fixing our utility room after a small fire. Thoroughly cleaned and organized everything.

5 stars! 

SERVPRO did an Awesome Job Restoring our building after Fire Damage. Super Nice Workers. Great People. Prompt and Provided Great Customer Service. Great Company. AAAAAAAAAAAAAAAAAAAA++++++++++++++++
5 Star Company all the way.

5 stars!

We had construction completed on our basement and Jody and Justin came to clean and went above and beyond cleaning. They were very professional and thorough and easy to work with. We would recommend SERVPRO for any cleaning project you need done.

5 stars!

SERVPRO® is tops! Words can't begin to express how they helped in our time of need! Within hours of our call to help with a difficult clean up situation they were there, a quick quote and service scheduled immediately at our convenience! A great professional job by Autum! The cleanup was so well done with such efficiency and from such a pleasant and caring young lady! We highly recommend SERVPRO of Randolph and Henry Counties! You will be well cared for and blessed!

5 stars! 

Positive: Responsiveness, Quality, Professionalism

5 stars!

I can't say ENOUGH about this team!!! Everyone on this team has not only been helpful above and beyond, but compassionate and caring as well! From the first phone call, I knew I would be treated with kindness and respect. I can joke with the team (because that is how I handle things so I don't cry!) to letting them know that my cat is at the house and he THINKS he is the king....even when I couldn't find him for a couple of days, Joseph did, then called me to tell me so! I hate that you have to travel so far, but I am glad you are! Thank you!!!!!

5 stars!

Servo Pro, led by John Mantor, in the New Castle/Indianapolis, IN area is a top quality company. I've taken a tour of their facilities and know the owner and some of their workers personally, and they are of the highest character. They offer top notch restoration of most any kind at a very reasonable price (of course having good insurance helps as well....LOL). I highly recommend them and visit with the owner whenever I'm in that area. D.S. Fairmount/Marion, IN

Some of the most caring and helpful employees I've ever had work in my home. We SERVPRO!

Great employees that respect the clients and do it right. SERVPRO makes sure any sub contractors do their jobs right too and that you are satisfied with their work. Best company in the county.

2022/2023 has been the year of major home repairs. SERVPRO of Henry and Randolph Counties has been there to answer my every phone call and get things cleaned up like they never even happened! John is awesome!

Highest praises for Holli & crew! A great job done for Mrs. Hendrickson last week!

5-stars!

SERVPRO staff was friendly, knowledgeable, and did great work!

5-stars!

From scheduling with Billy to Holli and Allison calling to see if they could come earlier than scheduled (always a plus in my book) once they showed up nothing but professional and friendly. When job was completed I was super impressed with the results. Holli called back the next day to insure I was pleased. All around easy to work with, a pleasure to business with and over the top impressed from beginning to end. I reached out to John the owner to let him know how pleased I was and once again impressed me with the fact he shared that with his whole team!!! It's important to show as an owner you care about your people and it truly shows that John does!!
Well done SERVPRO!!! Thanks again

SERVPRO is the best business I've ever had work in our 115 yr. old house. Something is always needing fixed or cured. In the process of getting ready for new bathroom flooring I found a mold problem. Derek cleaned up the mold and treated the room. Justin installed insulation underneath the room so it won't happen again. I couldn't ask for more or be any happier with their work. The employees are respectful, efficient, knowledgeable and kind. Good people work at SERVPRO. This is the third time we've needed help for mold and its been professionally fixed. As a Senior Citizen the cost was fair and affordable. Thank you SERVPRO!

5-Stars.

AA++++++++++
Awesome Great Company. They treated us great.

They sure worked hard on our house to make it RIGHT! Kind, considerate, respectful. Just great people to have around you. They did it right!

There is a great peace of mind that the Team Leader knows what to do, who to line up for jobs and understands the stress a homeowner is going through.

Great technicians! I will def have you all doing my work from here on in.

5 stars!

Best service around! Highly recommended, very friendly and amazing staff and owner that will get to you quickly!

Holli Poe did an Absolutely fantastic job. She exceeded all of my expectations! Because of Holli Poe I will definitely recommend her and SERVPRO to other people.

5 Stars!

Absolutely professional staff, from the wonderful person who answers the phone, to the estimators, skilled tradesmen doing the repairs and the management. Would highly recommend to anyone in need of their services.

5 Stars! Ray was very informative and very accessible. They even lowered my bill because the scan did not match the square footage. Not many companies would do that these days. Very professional. 100% would recommend this company. I also love the fact they are local.

This is just a shout out because there hasn't been one time in all of my years that I've ever had an issue.  Your crews are always polite, come in with a smile and do a great job.  It has been a pleasure working with all of you.  You have my gratitude for making my job easier!

I have highly recommended you several times. It’s not just SERVPRO it’s John Mantor that I trust.

Five Star Review

I have used SERVPRO in my home and also where I work.  They are reliable, trustworthy, honest and do excellent work.  I trust them no matter the problem.  Give John and Ray a call.  As a bonus, they are huge Indiana University sports fans. 

We appreciate your quick response to our needs and feel that you do a very thorough and professional job. We are fortunate to have you in our community. 

I cannot express how impressed I was for the quality of work demonstrated by your team. One 'remediation artist' in particular really stood out to me last week. Justin was knowledgeable, dedicated, and professional and made me feel at ease. Justin did an excellent job and I will hope that when we go into the next level of remediation at the house, he would be able to return to help us. He is the type of person every business would hope to employ. Please thank him for me. I also appreciate Ray coming to inspect and making sure everything was complete. Lastly, we have an odd sort of 'rock collection' and somehow your staff was able to locate the stray stone we were searching for. We thought it was just gone during clean-up, (not a big deal, but asked them to look anyway). I cannot say enough how much your company is appreciated by our family. Many Thanks. 

5 Stars! Very professional, great job. We will use them again if necessary.

5 stars!

Great Service. Love their high integrity and above approach. Very friendly and know that they care about their customers. 

5 stars! Great Service!

"I've got to say, in this line I deal with a lot of people and companies. No one has a better crew of people than you. Every person I've dealt with has always been top notch in my mind!" 

Thank you very much for the continued professional, courteous, excellent customer service! 

5-stars!

From start to finish the employees of SERVPRO made our mess into a blessing. All the employees were prompt, courteous, and professional and went out of their way to be helpful and assuring. Thanks to Ray, Holly, and their team for making this experience the best under the circumstances.

5-stars.

I work hand in hand with SERVPRO. I also have had to use them. On both spectrums You couldn't ask for a better group of people. Their goal is to please you and they go out of their way to do so. I would recommend them to anyone on earth.

5 Stars! Professional and thorough

John M. is one of the greatest business people I know. He TRULY cares about his job and the people that work with him!

"I was impressed with the completeness of your service. You did not stop until the problem was completely taken care of."

"We've already started recommending you and your company!!"

“There is no other place better to use to have your carpets cleaned!”

“I have seen first hand the work done by SERVPRO. They do amazing work and have very professional employees. I would highly recommend John Mantor and his team.” 

John Mantor and his Henry Co. SERVPRO Team are the highest service and quality. Have used John for mold, crawl space water and closing holes in foundation and even carpet cleaning. Always A+!!

All I could say is: Thank you!!! I had a situation where a home inspector said there was "mold like substance" in the crawl space. The potential buyers were naturally concerned and now I had to deal with it. SERVPRO's Raymond Dickey came out, took a look, and gave excellent advice and council. It was clear that they were not trying to take advantage of the situation, which many companies where going to... I really couldn't be more impressed with the honest assessment and professionalism! Thank you Raymond Dickey, and Thank you SERVPRO!

SERVPRO's service is truly unmatched. We needed their help to clean up one of our rentals, but we were having an issue getting the power turned back on. SERVPRO came out with their own generators to start the job! I couldn't be happier with the service we have received!

John and his staff are thee vs me. They always provide excellent timely service with a smile! Excellent work ethic and customer satisfaction is a top priority.

We got our carpets cleaned and they look awesome, highly recommend!!

Great company and Ray’s a great guy! All of the SERVPRO employees are!

I was very satisfied with the service and results that we received from SERVPRO. Mr. Bell was very thorough and meticulous about the process. He and his assistant were very professional. Highly recommended. 

We were very happy with your service and recommend you to everyone. 

Thanks again! Your guys were great, appreciate them not letting us have to do this twice. Room looks fantastic and I didn’t have to touch it. The carpet looked brand new when they left, we’ll probably just shampoo it and keep it. They minimized the dust going into the rest of the house... Definitely better than I could have done. All of you are on my A list and I’ll continue to send my business your way. We’ve had a mess from Dec. 28th 2018 if I had to do it over again I’d have you a call on day one.

SERVPRO got me scheduled extremely fast and did an awesome job. The staff was very professional and polite. Highly recommend!

As a contractor (Tabor Roofing & Construction), I run across situations where I am remodeling a bathroom/kitchen or replacing a bad roof and find mold that sometimes is not visible before the demolition is done. I can always count on SERVPRO to come to the job quickly to safely remove the mold. I get peace of mind knowing that the mold is eradicated properly before I begin building back the bathroom/kitchen or roof. They truly make it, "Like it never even happened."

Thank you once again for your service, kindness and help. You guys were all great!! 

SERVPRO is a great company to work with. John Mantor is professional, as well as being a good guy in general. It's nice to have the strength of a nation-wide company combined with a dedicated local owner. I would highly recommend John and SERVPRO if you are unfortunate enough to encounter fire, water or mold damage. They will do a great job!